The focus groups were held at 12 different times over a 3-week period. As a result, 4 of the groups consisted of one individual. This allowed in-depth one-on-one conversations about the library website. All sessions were held in GL 280. The 4 posters of USF, BYU, Chicago, and NCSU were pinned to the wall.
The session consisted of the following:
There were a number of reoccurring themes throughout the focus groups. Below are the highlights:
What students liked about FIU Libraries -
What is noticed on current library website - When asked where their eye was drawn to when first looking at the website, the answers included (in rank order):
What to Change - The conversations took many different directions depending on the size and members of the group. However, there were a few central themes. A student’s succinct opinion does a good job of expressing one, “From a business point of view – the links are like products. I would put the ones that are used more on top and take the others away and embed them.”
Overall the groups felt that the current website was dated and although there were some really good things about it (off-campus, chat, top drop-downs, search) they felt it is time for an update.
Every group mentioned that the hours should be visible and that they loved how NCSU listed the availability of rooms, laptops, and tablets.
Every group noted the use of icons on the posters especially USF but also BYU and the few on Chicago.
Details are below.
The groups thought our news & highlights section needed to be spiced up but not as extreme as Chicago. “If you are going to keep the news and highlights, use images but not as many as Chicago.” They suggested using 1 or 2 images only. They also referred to NCSU and said, use an image and date like NCSU does for its events. “List 1 or 2 things only; no way I will go through 1 out of 194 events.”
Hours - There was a lot of discussion about hours. Some comments below:
They felt the current pictures needed to be updated and more vibrant. A number of students commented that the current pictures do not include people and that the library looks a lot different than the pictures on the site.
Every group also mentioned the need to use icons. Every group noted the icons on USF and many noted the use of icons on the sides of BYU. The one thing students liked about Chicago was the Find Spaces section which uses icons.
Library Lingo – Confusing Terminology included:
Suggestions for Find a Subject Liaison included:
Suggestions for Find it @FIU (Citation Linker) included: (Of the 38 students only 3 could define what it was. One student knew what it was from using it with Google Scholar, another student figured what it was from the name, and another clearly defined it. Most of the rest guessed it was a citation generator.)